Before you decide to return a product of FestiveBackdrop, please take a moment to understand how our products are made. Shola Garlands, palm strings, tolu-bommalu products are handcrafted by traditional rural artisans who have been making the products by their hand using the method that their ancestors taught them.
This results in each product being unique and slightly different from each other. Let us not think of slight roughness, mild shape variations, imperfections or lack of aesthetic finish as a defect. This is the beauty of handmade products and also confirms the authenticity that they are not machine-made. FestiveBackdrop stands behind the quality of our products.
We request you to check the product details thoroughly before buying any product. Its Mandatory to take an opening video / un-boxing video.
Returns are applicable only in the unlikely event that your FestiveBackdrop products arrived damaged.
1. You must email us to email@example.com about any damaged items on sameday of receiving your order and also send us a picture of the damaged item. Your email should contain the following:
a. (a) Un-boxing Video and picture of the product in case of damage (b) mention your order number in the subject line (c) mention in the email if you wish a refund or exchange (d) mention reason for return (eg: string broken etc)
b. Please Note that we would not entertain exchange of shola/Indian-cork garland products as return generally results in damage of these products. We will only process replacement/ refund if the shipped product is damaged during transit.
2. We will get back to you within 2-4 working days of receiving the complaint. Authorization for return for the product will be provided after the query has been found valid by our quality team. The sole decision of considering the validity of the query after hearing it from the customer lies with the quality team.
3. In case you do not raise a returns within the prescribed time you shall not be eligible for a return.
4. We aim to process refund or exchange for products in about 10-12 working days. If you have any questions about the above, feel free to reach out to FestiveBackdrop at firstname.lastname@example.org
5. We will initiate the refund /exchange after we receive the item and it has gone through the necessary quality checks.
6. A pickup for the product cannot be initiated by FestiveBackdrop, so customer has to send it back to us.
7. Upon authorization of return of damaged product, FestiveBackdrop will provide a full refund for the damaged product or you could exchange the damaged product for a fresh product or you can opt for credit coupon for future purchases.
Returns of undamaged products are not entertained.
All returns are subject to the discretion of FestiveBackdrop team based on our policies. Ensuring we have more and more people taking forward our traditional arts is our core intention & purpose.